![]() ![]() Before you ship product(s) to us, back up the data on the hard drive(s) and any other storage device(s) in the product(s). If the issue persists please submit a ticket to Blancco Technical Support.NOTE: You are responsible for your data. Connect the disk to machine "on-the-fly" after the BIOS goes past the disk detection, but before booting Blancco Drive Eraser.Take the disk to another machine which allows booting to continue with a locked disk. ![]() With machines that won't allow you to continue booting with disk locked, there are two options: Here the password works OK and the disk password is removed.Drive Eraser will detect that the disk is password locked and will try to open it with "blancco"-password. ![]()
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